FAQs & store policies
Bamboo FAQ
💀 Where do I order? ✨
• Bamboo preorders & RTS will be listed at www.hexreject.com once January 3 is here.
💀 I have a question about my order✨
• Please email us at hexreject@gmail.com with your order number and give us 72 hours (3 business days) to respond.
💀 Why is this group full of things that aren’t bamboo?✨
• My business started out as an art and digital design focused group where I sell my art and seamless files to other small businesses so they can have things made with my art. You will see me selling digital designs here as well as bamboo. You will also see other small shops posting their own makes with my art on it! Overall, the thing that ties this all together is my art.
💀 Where do you get your designs from? ✨
• All designs we run on bamboo clothing are drawn and created by me. In the future, we may collaborate with fellow artists for a limited release
💀 Will you offer character designs? ✨
• We have no plans of offering trademarked or copyrighted content as bamboo. We would like to pursue licensing correctly for these things & we are confident in our original art!
💀 How will drops work? ✨
• We have plans to do preorders for our “signature” prints that will continue to restock as needed. The goal is to have essential collections available year round but also to have limited, exclusive RTS drops where the design will be retired after it sells out.
💀 What makes Hex Reject bamboo special? ✨
• Our prints will all be designed by us for you.
The value is in the art and the high quality products we plan to deliver! By putting emphasis on the art and offering limited RTS drops, we hope to make sure our bamboo is able to hit BSTs for fair prices after your little is done with them 💜
💀 Will you offer more styles? ✨
• Yes, but we want to make sure we are solid on the products we do offer before adding more! We would like to work towards expanding our inventory and style options once we are confident!
💀 What’s with the split half and half joggers, they’re weird? ✨
•Absolutely!! They’re unique, and this will be our signature style that we offer! If it isn’t your style, we hope to add regular versions later on.
💀 What sizes do you currently offer? What are your prices? ✨
• Zippies - $34 - NB to 12/18M & 2T.
• Two piece sets - $34 - 12/18M - 14/16
• Adult Joggers - $36 - XS-3XL
💀 Do you offer discounts?✨
• we have 10% off rep codes floating around and for our first few preorders, we will have a 30%-40% discount available during the first night of the preorder.
💀 Are you accepting reps? ✨
• we will open up a rep search when we get product in! For now, we will have a small team of reps picked from within the hex & TTL team.
💀 shipping? ✨
• We plan to offer international shipping. We will offer free shipping within the US for orders over $100.
💀 What is your turn around time (TAT)? ✨
• Please make sure to read the TAT specified in each drop post or listing on the website as it varies by product. Our first preorder is expected to ship to you in mid-April.
💀 What if I order several items with different turn around times?✨
• If multiple items are ordered with different TATs, the TAT will automatically default to the item with the longest TAT.
• If you would like them to ship separately, please make separate orders.
💀 How do I care for my items?✨
• It is recommended to wash items inside out on a gentle cycle with cold water, then hang to dry to minimize wash wear.
💀 What is your returns/cancellation policy?✨
• For Bamboo items, we have a 14 day return policy. We must receive the item before a refund is issued. Buyer is responsible for purchasing a return label unless the item is damaged or flawed.
•To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. If it has been washed, worn, or used, you are not eligible for a return unless the item is clearly damaged or flawed. You’ll also need the receipt or proof of purchase. If you need a size up before product ships out, send us an email at hexreject@gmail.com and we will do our best to accommodate you!
Cancellations of a preorder item can not be honored after the preorder has closed. You may exchange for a different size if needed.
• Please send an email to hexreject@gmail.com within 14 days of receiving your order to be eligible for a return.
💀 What if the estimated preorder ship date has passed?
• It is your responsibility to ensure your contact information is up to date. A refund will be granted upon request if the preorder shipping date has passed.
Digitals FAQ
Commercial licensing for small shops: All of my files include lifetime commercial licensing for small shops handmaking items with the files. I do not make exceptions or give discounts if you need it for personal use. This makes it easier on the both of us long term in case you ever do decide to sell commercially or in case someone plans to misuse my file intentionally.
Commercial licensing for fabric/transfer/handmade wholesale/manufacturing/POD shops: Please review the official commercial licensing policies! https://hexreject.com/pages/terms-of-use-policy
Terms of Use for files: You are not allowed to resell or alter my files, share my files or file links with anyone who hasn’t purchased them, use my files to create a file of your own, recreate my files, copy my files, trace my files, or resell altered files. You are not allowed permission to upload my files onto any print-on-demand websites unless you have a license and the applicable file type. At this time, you cannnot make wholesale items or clothing with my files unless you have a license and the applicable file type. You can’t mass manufacture items or clothing with my files or send my files to overseas clothing manufacturers unless you have a license and the applicable file type. You cannot sell stickers, embroidered patches, pins or art prints on paper of my files - this right is reserved to me as the artist.
Shipping: Due to the items being digital products, you will be able to download them immediately after purchase. If you order any customs, my TAT is 2-4 weeks.
Refunds/Exchanges/Returns: Due to the nature of these digital products, I do not accept refunds or exchanges. If you find any issues with your file, send me an email so I can help you.
Why so expensive? I am a professional and the quality speaks for itself. Besides that, I spend hours on each art piece, and a singular file helps with passive income overtime if I resell it as a file. When I do an exclusive for you, I lose all rights to sell my art and my file in any way. When this happens, I charge the same price as an art commission hourly since it cuts into my time to do other commissions.